This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
We thought we would be able to repair our old garage door opener, but we ended up needing a new one. David made a real effort to repair the old one, but it was obvious a new one was needed. He was personable and professional. He worked hard and was here a long time to get the job done. It was a good experience. Thank you.
This tech was absolutely wonderful. He did a great job. My garage door now runs so smooth and quiet with the new nylon rollers and springs. If we ever need service again, I would want him to come back.
I CONTACTED PRECISION DOOR SERVICE BECAUSE THEY HAD INSTALLED MY GARAGE DOOR OPENER BACK IN 1990 SOON AFTER MY HOME WAS BUILT. MY RECENT REPAIR REQUIRED THE REPLACEMENT OF SPRINGS AND DRUMS. THE TECHNICIAN, "TODD" WAS OBVIOUSLY AN EXPERIENCED PROFESSIONAL. HE COMMUNICATED THE CAUSE AND REMEDY OF THE PART(S) FAILURE IN A VERY ARTICULATE MANNER. TODD COMPLETED THE WORK EXPEDITIOUSLY AND FIELDED MY QUESTIONS TO MY COMPLETE SATISFACTION. IT IS ALWAYS REFRESHING IN THESE TIMES TO MEET PROFESSIONAL SERVICE TECHS WHO TAKE PRIDE IN THEIR WORK. IT GOES WITHOUT SAYING HOW WELL THIS REFLECTS ON COMPANY IMAGE AND REPUTATION. TODD IS AN VALUABLE ASSET.... THANK YOU AND KEEP UP THE GOOD WORK!