This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
We were very happy with the tech neil trepanier. He is one of the few technicians that you know right away takes pride in his job and performance. We had an issue with the door opening when we closed it. Even though he had to return (the door would come within 1 inch of the floor and stop. Not all the time). We would definately recommed you're company and would call you again if service is needed.
I am extremely pleased with the service and workmanship of the young man who repaired our garage door. He came over on a Sunday morning, had all the hardware he needed right on his truck and finished a big job in just a few hours. He was professional, courteous and explained everything that needed to be done. He wasn't pushy and didn't try to sell me something I didn't need. I had just had a bad experience with a different garage door repair company the day before and Dennis, with Precision, was a pleasure to work with.
It was great to have next day service. Tech was on time. Service was repair of broken spring along with bearings, cables/reels, and rollers. All w/ lifetime guarantee. Bruce was great, friendly and answered all my question.
I would highly recommend Precision.
Thanks,
Jim
Friendly, knowledgeable and very willing to answer questions, provide additional information and go "the extra mile" with customer service while attending to the technical/mechanical requirements of the installation.